What is the Damage Waiver?

- **Fee**: 12% of the rental cost.

- **Coverage**: Relieves liability for accidental damage.

- **Exclusions**: Intentional damage, misuse, loss, theft, and mysterious disappearance. All damaged items must be returned.

The Damage Waiver is an automatically applied optional but not refundable 12% fee that renters can pay to protect themselves from liability for accidental damage to rental products. It covers accidental damage but does not cover intentional damage, misuse, loss, theft, or mysterious disappearance of items. Additionally, damaged items must be returned, regardless of the cause of damage.  

A damage waiver is highly recommended as it can save you from paying for repair or replacement costs if something goes wrong during your event. The waiver must be removed before final payments are due. If you decide to remove the waiver, please submit your certificate of insurance from your homeowner's insurance company, naming Durants as the certificate holder. 

 

What if I break or damage a rental?

- **Breakage**: Covered under the damage waiver

- **Return Policy**: Rentals can be kept without additional charges for one day before and after the event.

- ** Loss** Any lost items will be charged a replacement cost and can only be refunded if the items are returned within two weeks of the event date. 

• Responsibility: You are responsible for the replacement cost of the item.
• Two-Week Grace Period: You have up to two weeks to locate the item, as it is common for missing items to turn up during that time.
• When your rentals arrive, they are ready to use. We ensure all items are in good condition and ready for your event.
• Dishes and Glassware: These items arrive in racks and containers, securely wrapped and sealed, ready for immediate use.
• Electrical Equipment: All electrical equipment is tested and prepared to ensure it will work appropriately for your event.

This process ensures that everything you receive is safe, clean, and in good condition so you can focus on 

 

Can a customer pick up rentals?

- **Availability**: One to two days before the event.

- **Return**: One to two days after the event.

- **Assistance**: Review items before leaving the store. Instructions are provided upon request.

• Pick-up: You can pick up your rentals one to two days before your event. For example, if your event is on Saturday, you can pick them up on Friday.
• Return: You can return the rentals without penalty the day after your event. So, if your event is on Saturday, you can return the items on Monday during warehouse hours.

Please confirm the warehouse hours of the location where you pick up the rentals to ensure you are within their operating hours.

Our rental pick-up and return process is designed for your convenience. You can pick up your rentals one to two days before your event and return them one to two days afterward. Our event consultant is just a call away for assistance if you need them longer.  

We encourage you to review all rentals before leaving the store so we can address any issues that may arise. Additionally, if you need instructions for any products, just let us know, and we will gladly provide them!

 

Do you deliver?

- **Requirements**: Minimum rental cost based on location, tailgate delivery only (within 20 feet of the truck).

- **Timing**: Deliveries 1-3 days before and pick-ups 1-3 days after the event.

- **Charges**: Delivery charges based on zip code; extra charge for outside normal hours.

- **Setup**: Available for an extra fee; requires a site plan.

The minimum rental cost for deliveries varies by location. They are tailgate only, meaning our drivers will place the rental items within 20 feet of where their truck can safely back up. Delivery charges are determined by zip code.

We deliver rentals 1-3 days before your noted event date and up 1-3 days afterward. Schedules are arranged in advance, and you will receive an email notification a few days before your delivery date. Please note that deliveries outside our regular business hours will incur an additional charge if we can accommodate the request.

If you need assistance with setting up or taking down tables and chairs, this service is available for an extra fee, based on availability. A site plan will need to be provided for these services.

 

Do you deliver the same day of the event?

We typically deliver 1 to 3 days in advance and pick up 1 to 3 days after the event. However, exceptional circumstances (e.g., a surprise party) may require same-day delivery).

 

Please check your order immediately!

We suggest checking your order as soon as you receive your delivery or before you leave our store. We can assist you immediately with any missing or damaged products.  If after-hours, each location has an emergency pager that can be reached by calling the store number and following the automated message prompts. One of our staff members will return your call as soon as possible.

 

Do I need to leave a deposit?

- **Deposit**: 25% non-refundable deposit required; final payment due seven days before the event.

-**Rain Option Deposits**: 50% deposit required

- **Order Changes**: Allowed up to seven days before the event.

Payment Policies:

• Deposit: A 25% non-refundable deposit is required to reserve equipment and services for your event.
• Final Payment: The final balance is due 7 days before your event.
• Accepted Payment Methods: You can pay using Visa, Mastercard, American Express, Discover credit cards, cash, or local checks (with a valid driver's license).
• If paying by check, the check must be received by Durants 14 days before the event.

Cancellation Policies:  

• You will forfeit the payment if you cancel less than three days before the scheduled delivery date.
• If you cancel earlier than that, you will lose your 25% non-refundable deposit.

 

Can I change my order once I've placed it without being penalized?

- **Packing**: Rentals arrive ready to use; dishes and glassware are secured.

- **Cleaning**: Rinse items before returning and put them back in the correct racks; there is no need for full cleaning.

• Changes Allowed: You can change your order 7 days before your event date.
• No Changes: If you try to make changes less than 7 days before your event, those changes will not be permitted.

This policy ensures the rental company has enough time to adjust logistics and inventory to meet your needs and avoid last-minute disruptions.

 

How do the rentals come packed?

You receive the rentals ready to go! All dishes and glassware arrive in racks and containers wrapped and sealed for immediate use. All electrical equipment has been tested and prepared for your use.

 

Do I need to clean the rentals before returning?

Cleaning Requirements:

• Dishes and glassware: Rinse any excess debris and ensure they are food-free before repacking them in the containers they came in; no need to wash them thoroughly.
• Grills: Remove all charcoal from the grills and empty drip trays from the gas grill—no large food debris left on the grills.
• Fryers: Make sure to empty the oil from the fryers.
• Tables & Chairs: After your event, break down and stack the tables and chairs and prepare them for pick-up.
• Linens: Bag them separately, ensuring they are dry and debris-free to avoid mildew.

 These steps help ensure the rental equipment stays in good condition and is easy to process for the next customer.

 

How will I know if I can fit a certain tent in the lawn area I have?

- **Space Requirements**: Measure the area and add 10 feet for staking.

- **Sidewalls**: Useful in cold weather or to block views; not available for "APC" tents.

- **Lawn Care**: Do not cut grass on the installation day; mow by Wednesday for Saturday events.

 - **Pole Tents**: Require staking and have center poles, providing an elegant look.

- **Frame Tents**: Minimal staking, no interior poles; can cover driveways/patios.

- **APC Tents**: Lightweight, easy to set up, ideal for casual events, must be staked in grass, and has center poles.

 First, you need to measure the area where you wish to put the tent. You will need to add 10 feet in length and width to the dimensions for staking. (For example, if you want a 20' x 30' tent, you will need an area of 30' x 40'.) This area must be flat with no obstacles, either above or below the ground!

Obstacles may include fences, boulders, swing sets, driveways, sprinkler systems, septic fields, etc. In addition to the ground area, we will need truck access onto your property close to the tent setting and an 18' overhead space where the tent will be installed. If you are unsure if your desired location fits these requirements, please e-mail us photos of the site, and we will evaluate it for suitability. We also do site visits on larger tents.

 

Should I rent sidewalls for my tent in case it rains?

• Rain Protection: Sidewalls are not strictly necessary to protect from rain but could be beneficial.
• Temperature Control: Sidewalls can increase the temperature under the tent by 10-15 degrees. This can be a concern in hot weather, but it can also be helpful on cooler days or evenings when you want to keep the warmth in.
• Privacy or Blocking Views: Sidewalls can also help block undesirable views or create more privacy at your event.
• Tent Type: APC tents (All-Purpose Tents) cannot support the weight of sidewalls, so they are not an option for this type of tent.

 

When should I have my lawn cut before my party?

• Lawn Cutting Timing: Do not cut your lawn when the tent is installed. The green sap from freshly cut grass can stain the rental equipment, as it will contact the ground during installation.
• Ideal Lawn Length: It is better to leave your lawn a little longer than usual, as this helps it recover faster from any compaction caused by foot traffic during the event.
• Mowing Deadline: If your event is on a Saturday, mow your lawn no later than Wednesday. This ensures that the grass has had time to dry and the sap has settled before the tent installation.  
• Avoid Cutting After Installation: Cutting your lawn after the tent is set up can be difficult, especially around the poles and sidewalls. Freshly cut grass will likely stain the equipment.

 

What is the difference between a frame tent, a pole tent, and an APC tent?

Pole Tent

• Structure: Held up by tension, requires staking every 10 feet, with additional stakes at each corner.
• Interior: Large center poles every 20 feet provide support and create the tent's signature "eaks," giving it a more dramatic look with added height and dimension.
• Ground Requirements: Needs a flat surface and room for stakes, making it unsuitable for hard or paved surfaces.
• It is best for more significant events where the peaked roof's aesthetic appeal is desired (e.g., weddings, festivals).

Frame Tent

• Structure: Supported by a metal frame and legs.
• Interior: There are no center poles inside, as the frame holds up the tent, giving it an open and unobstructed interior space.
• Ground Requirements: Can fit areas where a pole tent would not work, such as patios, driveways, or gardens. It is less dependent on the ground for support, where weights or stakes secure the structure, making it more versatile.

APC (All-Purpose) Tent

• Structure: Lighter and less formal than pole and frame tents, these tents are easy to set up and require minimal tools or effort. However, they do not accommodate sidewalls.
• Installation: Two adults can set up these tents in about 30 minutes. Many customers choose to install them themselves, following the provided instructions.
• It is best for Informal events like picnics, graduations, or backyard parties, where you need protection from passing showers or the sun.
• Sizes: Available in 20x20, 20x30, and 20x40, making them great for small to medium-sized gatherings.

 

What size tent will I need for my event?

The following list is a "best guess" for the capacity of different tent sizes:

15'x15'	16 people in attendance
20'x20'	40 people in attendance
20'x30'	60 people in attendance
30'x30'	80 people in attendance
30'x45'	100 people in attendance
30'x60'	180 people in attendance
40'x40'	160 people in attendance
40'x60'	240 people in attendance
40'x80'	320 people in attendance

This size chart is just for guests, seating ten guests per table. A dance floor, staging, bars, and a larger tent will be needed depending on buffet lines.

 

I need to rent a dance floor, what size will I need?

Dance floor sections come in 3x4 foot sections. Each section can hold up to 2 people, and a general rule of thumb is that 50% of your guests will dance at any time. While the options are endless, the following dance floor dimensions are common sizes:

9x12	(9 sections)	18 people dancing	30-36 people in attendance
9 x 16	(12 sections)	24 people dancing	45-50 people in attendance
12 x 12	(12 sections)	24 people dancing	45-50 people in attendance
12 x 15	(15 sections)	30 people dancing	55-60  people in attendance
12 x 16	(16 sections)	32 people dancing	60-65 people in attendance
12 x 18	(18 sections)	36 people dancing	65-70 people in attendance
15 x 16	(20 sections)	40 people dancing	75-80  people in attendance
12 x 21	(21 sections)	42 people dancing	80-85  people in attendance
16 x 18	(24 sections)	48 people dancing	95-100 people in attendance
15 x 20	(25 sections)	50 people dancing	95-100 people in attendance
12 x 28	(28 sections)	54 people dancing	100-110 people in attendance
16 x 21	(28 sections)	56 people dancing	105-110 people in attendance
15 x 24	(30 sections)	60 people dancing	115-120 people in attendance
18 x 20	(30 sections)	60 people dancing	115-120 people in attendance
20 x 21	(35 sections)	70 people dancing	135-140 people in attendance
24 x 24	(48 sections)	96 people dancing	190-195 people in attendance

Dance floors must always be covered, if outside with a tent provided by Durants or indoors.