Frequently Asked Questions

What is the Damage Waiver?

A damage waiver fee of 12% is an option available to all renters. This fee relieves the renter from liability for accidental damage to the rental product. This waiver excludes intentional damage, damage due to misuse, loss, theft, and/or mysterious disappearance. All damaged or broken items must be returned!


Can a customer pick up rentals?

Yes! Rentals are available for customer pickup one to two days prior to the event, and the return of the rentals is due one to two days after the event. If you need the rentals for a longer period please contact an event consultant.

Please review the rentals before leaving the store as we can help with any issues that might arise. We can also provide product instructions upon request. 


Do you deliver?

Deliveries require a minimum rental cost based on location and are tailgate only, which means our drivers will place the rental product within 20 feet of where their truck can safely back up to. Delivery charges are based on zip codes. Deliveries can be made 1-3 days before your event date, and pick-ups can be 1-3 days after your event date. Schedules are made in advance, and you will be notified by email several days before your delivery day. Deliveries made outside of our normal business hours incur an extra charge. Set-up and take-down of tables and chairs are based on availability for an extra charge, and a site plan must be provided.


Do you deliver the same day of the event?

We typically deliver 1 to 3 days in advance and pick up 1 to 3 days after the event. However, special circumstances will require same-day delivery (i.e. surprise party).


When you deliver do you also set up the tables and chairs?

No, our deliveries are tailgate only. Set-up and take-down of tables and chairs are based on availability for an extra charge, and a site plan must be provided. Call for availability and rates.


Do I need to leave a deposit?

A 25% non-refundable deposit is required to reserve equipment & service. The final payment is due seven days before the week of your event date. Cancellations made less than three days from the scheduled delivery date will result in forfeiture of the total payment.

We accept Visa, Mastercard, American Express, Discover credit cards, cash, and local checks with a valid driver's license.


Please check your order immediately!

We suggest checking your order as soon as you receive your delivery or before you leave our store. We can assist you immediately with any missing or damaged products.  If after-hours, each location has an emergency pager that can be reached by calling the store number and following the automated message prompts. One of our staff members will return your call as soon as possible.


Can I change my order once I've placed it without being penalized?

Changes to your order may be made up to seven days before your event date. Changes less than seven days from your event would not be permitted.  


How do the rentals come packed?

You receive the rentals ready to go! All dishes and glassware arrive in racks and containers wrapped and sealed for immediate use. All electrical equipment has been tested and prepared for your use.


Do I need to clean the rentals before returning?

We ask that you remove any excess debris by rinsing it before returning. You do not have to wash the equipment. Charcoal must be removed from grills, and any drip trays must be emptied. Oil must be removed from fryers. After your event, tables and chairs should be knocked down, stacked, and ready for pick-up. All china, glassware, etc., should be rinsed, food-free, and repacked in the containers they were received in. Linens should be bagged, dry, and free of debris to prevent mildew.


What if I break or damage a rental?

We offer a damage waiver option, which will cover all breakage and damages to our product. This option is well worth the investment. Ask us for details.


What if I lose a rental product?

You are responsible for the replacement cost of the item. However, we allow our customers two weeks to try to find the item, as it will usually reappear.


How long can I keep the rentals without being charged another day?

You can pick up your rentals a day in advance and return the day after your event without penalty. For example, if your event is on Saturday, you can pick up rentals on Friday during warehouse hours and return anytime on Monday during warehouse hours. Please get in touch with the store you are picking up from for their store hours.


How will I know if I can fit a certain tent in the lawn area I have?

The first thing you need to do is measure the area you wish to put the tent in. You will need to add 10 feet in length and width to the dimensions for staking. (This means if you want a 20' x 30' tent, you will need an area of 30' x 40'). This area must be flat with no obstacles, either above or below the ground!

Obstacles may include fences, boulders, swing sets, driveways, sprinkler systems, septic fields, etc. In addition to the ground area, we will need truck access onto your property close to the tent setting and an 18' overhead space where the tent will be installed. If you are unsure if your desired location fits these requirements, please e-mail us photos of the site, and we will evaluate it for suitability. We also do site visits on larger tents.


Should I rent sidewalls for my tent in case it rains?

That all depends. It does not rain sideways, and the sidewalls will increase the temperature under the tent by 10-15 degrees. Sidewalls are most useful on cold days/evenings or when blocking an undesirable view is needed. Please keep in mind the "APC" tents can not support the weight of sidewalls.


When should I have my lawn cut before my party?

Ensure you do not cut your lawn on the tent installation date. The green sap left on your lawn's surface will stain our equipment, as we must lay most of it on the ground during installation. Having your lawn a little longer during an event is always best, allowing it to recover quicker from traffic compaction. If your event is on a Saturday, you would want your lawn mowed no later than Wednesday. Cutting your lawn after the tent is installed will be very difficult around the poles and sidewall, and the grass will surely stain the equipment.


What is the difference between a frame tent, a pole tent, and an APC tent?

A pole tent is held up by tension and requires staking every 10 feet, plus additional stakes at each corner. It also requires large center poles every 20 feet inside the tent. The nice part about a pole tent is the added look of peaks from the center poles, adding height and dimension to your tent. The A-frame tent requires minimal staking, usually between 6 and 12 stakes. Further, since the stakes are to hold the tent down (instead of adding tension to the tent), the stakes are installed much closer to the tent, and thus, a frame tent can fit in areas where a pole tent could not. The A-frame tent will also be free of interior center poles since a metal frame and legs hold it up. A frame tent can also bridge a patio, driveway, or garden, where a pole tent must be staked into those surfaces. An APC or all-purpose tent is a less formal, lighter tent. Perfect for graduations and picnics where you desire cover from rain and sun but do not require the sidewall option. APC tents are very easy to install. Many of our customers do just that. It will take about 20 minutes to set up an APC tent with two adults. We offer a 20x20, 20x30, and 20x40 APC tent. We provide do-it-yourself instructions and advice as needed.


What size tent will I need for my event?

The following list is a "best guess" for the capacity of different tent sizes:

15'x15' 32 people in attendance
20'x20' 40 people in attendance
20'x30'  80 people in attendance
30'x30' 90 people in attendance
30'x45' 130 people in attendance
30'x60' 180 people in attendance
40'x40' 160 people in attendance
40'x60' 240 people in attendance
40'x80' 320 people in attendance

This size chart is just for guests, seating ten guests per table. Depending on buffet lines, a dance floor, staging, bars, and a larger tent will be needed.


I need to rent a dance floor, what size will I need?

Dance floor sections come in 3x4 foot sections. Each section can hold up to 2 people, and a general rule of thumb is that 50% of your guests will dance at any time. While the options are endless, the following dance floor dimensions are common sizes:

9x12 (9 sections) 18 people dancing 30-36 people in attendance
9 x 16 (12 sections) 24 people dancing 45-50 people in attendance
12 x 12 (12 sections) 24 people dancing 45-50 people in attendance
12 x 15 (15 sections) 30 people dancing 55-60  people in attendance
12 x 16 (16 sections) 32 people dancing 60-65 people in attendance
12 x 18 (18 sections) 36 people dancing 65-70 people in attendance
15 x 16 (20 sections) 40 people dancing 75-80  people in attendance
12 x 21 (21 sections) 42 people dancing 80-85  people in attendance
16 x 18 (24 sections) 48 people dancing 95-100 people in attendance
15 x 20 (25 sections) 50 people dancing 95-100 people in attendance
12 x 28 (28 sections) 54 people dancing 100-110 people in attendance
16 x 21 (28 sections) 56 people dancing 105-110 people in attendance
15 x 24 (30 sections) 60 people dancing 115-120 people in attendance
18 x 20 (30 sections) 60 people dancing 115-120 people in attendance
20 x 21 (35 sections) 70 people dancing 135-140 people in attendance
24 x 24 (48 sections) 96 people dancing 190-195 people in attendance
Dance floors must always be covered, if outside with a tent provided by Durants or indoors.


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