Most prices quoted are for a 3-day rental period. If you desire to use rental items for a longer period, please call us for long-term rates.
Payment and Cancellation Terms
A 25% non-refundable deposit is required to reserve equipment & service. The final payment is due ten days before your event date. Cancellations made less than three days from the scheduled delivery date will result in forfeiture of the total payment.
We accept Visa, Mastercard, American Express, Discover credit cards, cash, and local checks with valid driver's licenses.
A damage waiver fee of 12% is an option available to all renters. This fee relieves the renter from liability for accidental damage to the rental product. This waiver excludes intentional damage, damage due to misuse, loss, theft, and/or mysterious disappearance. All damaged or broken items must be returned!
Changes to your order may be made up to ten days before your event date. Changes less than ten days out will not be permitted.
Delivery and Pick-Up
Deliveries require a minimum rental cost based on location and are tailgate only, which means our drivers will place the rental product within 20 feet of where their truck can safely back up to. Delivery charges are based on zip codes. Deliveries can be made 1-3 days before your event date, and pick-ups can be 1-3 days after your event date. Schedules are made in advance, and you will be notified by email several days before your delivery day. Deliveries made outside of our normal business hours incur an extra charge. Set-up and take-down of tables and chairs are based on availability for an extra charge, and a site plan must be provided.
Pick-up is typically set for Friday, and return is Monday. If you need other accommodations, please contact your event consultant to ensure items are ready for your arrival.
Instructions will be provided for all amusement equipment rented. Please be sure to inspect all equipment upon pick-up or delivery. After your event, tables and chairs should be knocked down, stacked, and ready for pick-up. All china, glassware, etc., should be rinsed, food-free, and repacked in the containers they were received in. Linens should be bagged, dry, and free of debris to prevent mildew.
PRODUCT…. PLEASE CHECK YOUR ORDER IMMEDIATELY.
If there is any missing or damaged product, contact us at one of the main numbers below. If after hours, each location has an emergency pager that can be reached by calling the store number at the bottom of the page and following the automated message prompts.